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Tag Archives: digital literacy
For those who have built good digital literacy habits, it is becoming second nature to check your sources, find out when the article was published, verify sensationalist headlines, check facts, and double check the URL.
There are an abundance of tools and resources available to help us discern real from fake news. This fake news infographic from the International Society for Technology in Education outlines some of the best strategies.
This is how we interact with news online. What happens when we ask Alexa for a highlight reel of today’s news? We tend to keep ourselves busy and it can be nice to check the news while on the run. A digital personal assistant like Alexa or Siri are a great, hands-free option to stay up to date.
There is a downside though. How can we verify sources in an audio-only delivery system? Have you ever asked Alexa to provide three sources to verify the news article? I did. It doesn’t work so well.
Are you able to detect spelling errors when a long URL is spelled out to you letter by letter? Personally, I don’t always do so well with that task. I prefer to have things written out so I can verify and process information.
Will we go back and check the news later in the day to verify on a desktop? Can we tell the difference between real and satirical information when we can’t see the pictures to go with the words?
Do we know which other sources are out there if an algorithm chooses what we see? How do we know which decisions went into the algorithm? Do we really want to be that reliant upon a personalized digital assistant?
We are all already struggling to keep up with digital skills and to establish positive digital literacy habits. Perhaps we should all take a step back here and re-evaluate the way we are implementing digital skills.
Are the tools we are building going to help us with Internet of Things powered devices, Artificial Intelligence powered services, and immersive digital worlds? Can we identify the deep fakes generated by artificial intelligence?
I don’t have the perfect solution for this. Especially since Twitter and abbreviated news sources can be an equally big problem. But it is something to think about when you ask Siri for answers.
1. The Federal Trade Commission put together this Smartphone Security Checker to help people ensure their own mobile safety. This tool will allow you to select your mobile operating system, then pull up a list of ten detailed safety tips and tricks. The available operating systems are Android, Apple iOS, BlackBerry, and Windows Phone.
How libraries can use this tool:
- Incorporate the tool into one-on-one device training sessions.
- Provide a printed handout at the reference desk
- Train staff to practice using the tool with different operating systems to better assist patrons in the future
- Update library devices to use some of these security measures
- Update your personal device safety measures
2. The Federal Trade Commission also put together a great tool to Recover from Identity Theft. Unfortunately, identity theft is now relatively commonplace. In some cases the theft extends to only credit card information and can be remedied by calling the bank, cancelling the card, and trying to reverse any charges that may have gone through.
In other cases, the identity thief may have gotten hold of social security numbers. If the thief was able to use the information, the victim may have a bigger problem.
This tool works sort of like a reference interview. The system asks a series of questions to find out what happened and learn more about the context of the situation, then connects the user with appropriate resources. The tool is designed to build a customized plan to recover from various degrees of identity theft or compromised information.
How libraries can use this tool:
People have a tendency to seek information only when they have an immediate information need. This is one tool we hope nobody ever needs. However, it can be helpful to have a brochure available at the reference desk to let people know the tool exists. Victims of identity theft can be in a vulnerable place and may not always know the right questions to ask in the moment.
This is also a good tool to bring up during device training, computer and internet use assistance, and other technology training. It’s better to be safe than sorry when it comes to identity theft.
Hopefully these tools come in handy in your library. In the case of identify theft, hopefully nobody ever has a need!
If you have library patrons who are just starting to use computers, or want to learn more about how to use them well, DigitalLearn, made by the Public Library Association (PLA) is a good way to go. They cover everything from why we need computers, to online privacy basics, and tips for buying plane tickets online.
Who Should Use This Resource?
If you’re wondering who this resource is geared towards, the blurb on top of DigitalLearn’s site says it all: “If you are new to computers, haven’t used them for a while, are a little unsure and uncomfortable, or just need a bit of a refresher, we have the tools to help you tackle technology at your own pace and gain the confidence you need to succeed.”
The site is written in clear, easily understood language. Each tab has a set of short videos, each video has a PDF version, just in case users learn better by reading instead of watching videos. Everybody learns differently. Some of the videos also have additional worksheet exercises users can fill out if they want more guidance on the path towards computing.
How Can Librarians Use This to Help Patrons in Person?
DigitalLearn has several pre-made courses, complete with handouts and materials, for you to teach classes in person at your library. Each section has an Instructor’s Guide, Activity Sheet, and a Handout. Some of the classes have PowerPoint presentations, practice files and a few other things. All in all, these materials will make it a whole lot easier for you to start offering more digital literacy in your library. Without having to take time to create materials from scratch. It’s a win-win!
Nebraska Library Commission’s Upcoming Digital Literacy Class
We’re gearing up for more digital literacy here at the Library Commission as well. The course is still being researched and put together, but if you have any recommendations, feel free to comment on this post, or email email@example.com.