NCompass Live: Who are These People & Why are They in My Library? Using Empathy & UX to Understand Your Library Patrons

Find out ‘Who are These People & Why are They in My Library?’ and learn about ‘Using Empathy & UX to Understand Your Library Patrons’ on next week’s FREE NCompass Live webinar, on Wednesday, June 17 at 10:00am CT. How often does your library make decisions about services offered without checking with library users first? Are library administrators or external agents making decisions on behalf of library patrons without understanding their needs? Are you puzzling over why some of your programs are poorly attended, or services under utilized? Do you sometimes feel like you are floundering in the dark, trying to make sense of patron behavior? Have you done usability testing, but need to go beyond that to learn even easier methods for assessing and improving library services? In this session we will discuss ways to know your users better through some powerful UX techniques like: creating user personas, diagramming user journey maps, conducting focus groups and surveys, field studies, and card sorting. This session, conducted by a librarian at a university and a UX professional from the private sector, will include demonstrations showcasing both qualitative and quantitative UX methods. Attendees will leave with ready models to put to work in their library. Presenters: Jennifer DeJonghe, Reference and Instruction Librarian, Metropolitan State University; Rich Harrison, User Experience Consultant, Horizontal. Upcoming NCompass Live shows:
  • June 24 – Pretty Sweet Tech – How to Leverage Online Learning to Build New Skills
  • July 15 – The Taming of the Site: Helping Users Find What They Need Where They Expect It
For more information, to register for NCompass Live, or to listen to recordings of past events, go to the NCompass Live webpage. NCompass Live is broadcast live every Wednesday from 10am – 11am Central Time. Convert to your time zone on the Official U.S. Time website. The show is presented online using the GoToWebinar online meeting service. Before you attend a session, please see the NLC Online Sessions webpage for detailed information about GoToWebinar, including system requirements, firewall permissions, and equipment requirements for computer speakers and microphones.
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