NCompass Live: Collecting Library User Feedback: Free! high tech and low tech options

Join us for the next NCompass Live, ‘Collecting Library User Feedback: Free! high tech and low tech options that will meet your needs’, on Wednesday, April 26, 10:00am – 11:00am CT.

In the context of the growing popularity of digital resources, declining reference and circulation transactions, and falling gate counts, collecting feedback about the unique needs and preferences of twenty-first century library users has never been more pertinent and important. But collecting that data can be expensive, especially for small libraries. This is particularly true in times of shrinking budgets.

Fortunately, there are plenty of free options when it comes to surveying your service population. Depending on your needs, you may choose a high tech option like Google Forms or a low tech option like a white marker board. Paul Meek Library at the University of Tennessee at Martin conducted user satisfaction surveys using both high tech and low tech options in the spring of 2016, the results of which were surprisingly similar.

In this presentation, we will discuss our experience conducting high tech and low tech (but all free!) surveys with an emphasis on the benefits and drawbacks of each to help you decide which option is best for your needs.

Presenters: Adam Clemons, Information Literacy Coordinator and Instruction Librarian; Jim Nance, Reference and Research Educator; Karen White, Outreach Librarian, Paul Meek Library, University of Tennessee at Martin.

Upcoming NCompass Live events:

  • May 3 – UNL Extension – The Learning Child – Co-Parenting for Successful Kids
  • May 17 – Binge Boxes, Boovie Bags, Book box binge, Makerspace Kits and more
  • May 24 – Ad Filters -The Case For and Against Installation on Public Computers

For more information, to register for NCompass Live, or to listen to recordings of past events, go to the NCompass Live webpage.

NCompass Live is broadcast live every Wednesday from 10am – 11am Central Time. Convert to your time zone on the Official U.S. Time website. The show is presented online using the GoToWebinar online meeting service. Before you attend a session, please see the NLC Online Sessions webpage for detailed information about GoToWebinar, including system requirements, firewall permissions, and equipment requirements for computer speakers and microphones.

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