Join us for the first NCompass Live of 2015, “Extreme Customer Service @ Your Library”, on Wednesday, January 7, 10:00-11:00 am Central Time.
While providing innovative services and programming helps draw new library patrons, excellence in customer service is what keeps them coming back. Kearney Public Library has recently embraced a more patron-focused approach to library policies, which has included changing many policies to create a more positive experience for patrons. Staff members will discuss their new “Extreme Customer Service” model, and how it has changed many of their library practices over the past year. This session will include tips on how libraries of all sizes and budgets can make small and large-scale changes to improve the level of customer service they offer to their patrons.
Presenters: Matthew Williams, Director, and Christine Walsh, Assistant Director, Kearney (NE) Public Library.
Upcoming NCompass Live events:
- January 21, 2015 – Guys Read: Men of the NLC Talk Books
- January 28, 2015 – Tech Talk with Michael Sauers
For more information, to register for NCompass Live, or to listen to recordings of past events, go to the NCompass Live webpage.
NCompass Live is broadcast live every Wednesday from 10am – 11am Central Time. Convert to your time zone on the Official U.S. Time website. The show is presented online using the GoToWebinar online meeting service. Before you attend a session, please see the NLC Online Sessions webpage for detailed information about GoToWebinar, including system requirements, firewall permissions, and equipment requirements for computer speakers and microphones.