Interesting Ideas in Williams Webinar

If you get a chance to view the Webinar from Infopeople that Joan Frye Williams presented today, I thought it was well worth the time. Top Tech Trends for the Non-Technical talked about customer service in the age of technology. And about the socio-economic long view of technology use in libraries. And about where to place your bets in the technology stakes. No matter what you take away from the program, it was reassuring and provocative and a lot of food for thought.