Shaka. As some of you are now working on your public library surveys via Bibliostat, you may be experiencing log-in or browser related issues. Nothing is more frustrating than this. Feel free to contact the Dude if you have problems and need some help. First, if you are unable to log in (after double checking your passwords), make sure that the zeros are zeros and not capital O’s. None of the passwords contain capital O’s; what you see are zeros. Another thing to double check is your number and caps locks (although Bibliostat isn’t case sensitive). Finally, you can type your ID/password in a word processor and then copy and paste. Sometimes this exposes the irregularity, which sometimes is due to typing and not being able to see the characters (because you see the *****).
Now for the browser blues. Rule #1: Don’t use Chrome. It won’t work. Rule #2: Firefox good. In fact, probably the best choice. Rule #3: Internet Explorer (IE) is OK, but you must use at least version 6.0 or higher, and if you use version 10 or higher, you need to turn compatibility view on. Here’s the
instructions to do that. For those users of the Edge browser in Windows 10, I had one library report some difficulties with it, but after testing here, noticed no problems with Edge. Rule #4: Use Edge at your own risk.
Bibliostat apparently is working on a new interface that will most likely address these browser issues. However, since we are mid-survey cycle, look for this change next year.
