Economic pressures and increasing availability of e-government services have increased citizen’s need for help in accessing and using these services. Despite funding cuts, public libraries are increasingly where people turn for help. Much of the need for e-government services relates to legal matters, especially pro-se (meaning representing oneself in court). Beth Goble and Laura Johnson, Nebraska Library Commission and Julie Beno, Lincoln City Libraries discuss the types of questions librarians may encounter, what librarians can and cannot provide without “giving legal advice”, and how the Nebraska Court system works. They highlight some resources available for helping patrons do their own “legal stuff” or find legal aid services in their area.
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