What do you – or your staff – need to know to sustain your library’s public computers?
WebJunction’s newly released
Sustaining Public Access Computing Programs: Technology and Management Competencies defines the skills and knowledge for managers/directors, frontline staff, and system administrators – all of those library workers who provide patrons with a great experience on the library’s public computers.
WebJunction’s competencies are divided into three sections – two of which address technical skills and knowledge and a third that addresses the management of public access computing programs.
Technology Competencies for Patron Assistance defines skills that frontline library staff need in order to provide direct assistance to patrons on the public computers. The
System Administration section defines skills necessary to set up, configure and maintain the public computers and networks. The
Management Competencies are the umbrella over all, covering the master-planning, coordination and integration aspects of running a public access computing program.
To read or download the report, please go to the
WebJunction Staff Training website.
