Tracking Volunteer Information

A librarian wishes to update the way she keeps track of volunteers. What method do you use? What experience have you had with electronic databases? I am using VolunteerWorks from Red Ridge. It works well for logging contact information, dates, volunteer hours, and recognition. Making labels with VolunteerWorks is easy. It can be used to print letters and send emails to volunteers. I also like using Excel spreadsheets and charts for reports.